Job Detail

Graduation

4-5 Years Exp in as Operations Manager in Call Center 

• The Operations Manager is responsible for hiring and training call center representatives, establishing goals for call center employees to follow, and resolving any customer issues or other call center problems that occur.

• They also develop and implement policies and procedures, and ensure that the call center meets its targets.

• The Operations Manager is responsible for recruiting, training, managing, and supervising call center agents to ensure that they possess the necessary skills that are required to satisfy the needs of customers and out-perform sales benchmarks set by the organization.