Job Detail

Diploma/degree in electrical, or electronics engineering

Total 3–5 years of experience out of which 1-2 yrs in similar role in the home appliances industry. Should have strong technical knowledge of home appliances and LED TV.

Job Overview:

An Area Service Coordinator for home appliances is responsible for managing and overseeing service operations within a designated region. This role ensures that customer service requests, repairs, and maintenance for home appliances are handled efficiently and effectively. The coordinator acts as a bridge between customers, technicians, and the company, ensuring a seamless service experience.

Key Responsibilities:

o Schedule and assign service calls to technicians based on location and expertise.
o Monitor service requests to ensure timely completion and high-quality outcomes.
o Address customer inquiries, complaints, and escalations promptly and professionally.
o Ensure customer satisfaction by resolving issues related to service delays or appliance repairs.
o Manage and support field technicians, providing necessary tools, parts, and guidance.
o Track technician performance, including punctuality, quality of work, and customer feedback.
o Provide technical support or escalate complex issues to higher management.
o Monitor the inventory of spare parts and ensure timely replenishment.
o Coordinate delivery of required tools, parts, and appliances to technicians or customers.
o Ensure all service operations comply with company policies, safety standards, and industry regulations.
o Conduct regular training sessions for technicians on company procedures and customer interaction.