Job Detail

Bachelor's Degree

Employees with 2 to 3 years of experience in delivering process improvement projects as a project team member

In this role your key responsibilities will be:

• Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance 

• Develop the case for change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)

• Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement

• Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing

• Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.

• Update existing process documentation or create new working instructions in relation to new initiatives or features released through company's systems or new legislation.

• Support company's initiated programmes with process expertise in structured improvement methods and tools.

• Champion and put in place mechanisms to ensure long term adoption and that the change sticks

Essential Skills, knowledge and expertise:

• Employees with 2 to 3 years of experience in process improvement projects 

• Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels 

• Demonstrable experiencing partnering and influencing across teams 

• Experience with Microsoft Excel, Word and Powerpoint

• Experience in Visio will be an added advantage

• Six Sigma Yellow Belt Certification or equivalent Lean Certification