Location Details:
Salary Details
Experience
Min 1 year experience in payroll or international voice process
Job Description
UK based MNC in IT Sector requires:
Job Role: Payroll Advisor
Location: Kochi, Kerala
Job Mode: Hybrid
Gender: Any
Qualification: Min. Graduation
Experience: Min 1 year experience in payroll or international voice process
Should be excellent communication skill in English
Ability to work UK office hours
As a Payroll Advisor, you'll be a highly driven and motivated individual who's looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients.
Working within a multi-skilled team environment, you'll play a critical role in communicating with clients, delivering a flexible and proactive payroll administration, recognising the importance of everyone providing a great client experience.
If you're looking to continue a successful career in payroll, where you'll be provided with great training, supportive management, and a strong progression path we'd love to hear from you.
Roles & Responsibilities:
Key responsibilities include:
- Working in a team
alongside Payroll Assistants and other Payroll Advisors to ensure client
payrolls are managed timely, accurately, and securely.
- Owning and taking
responsibility for the client journey, always ensuring service excellence.
- Answering client queries
about their Payroll or company's systems via email and telephone, within
service level agreements, striving for client advocacy and first contact
resolution.
- Liaising with internal
stakeholders, within Operations, Sales, Client Success, Marketing and
Technology, to help manage client payrolls.
- Using the CRM to record
details of all client interactions.
- Possessing full
awareness of specific client requirements and ensuring these are
documented within the payroll system.
- Complete all set tasks
accurately and efficiently, adhering to deadlines, instructions, policies
and procedures and training as appropriate.
- Conducting account
client reviews.
- Raising system bugs and
improvement ideas with technical support.
- Knowledge sharing with
peers to create a team of payroll experts.
- Coach and mentor Payroll
Assistants, helping them become payroll and company's system subject matter
experts.
- Working closely with
payroll processors (based in Kochi, India).
- Sharing ideas to help
improve processes.
- Learning from our
experienced Strategic Payroll Managers to become a subject matter expert
yourself.
- Maintaining a working
knowledge of current statutory and legislative compliance, keeping abreast
of all changes through publications, websites, and seminars.
Skills & experience
- Previous experience
working in Payroll, at Administrator or Advisor level.
- Excellent ability in
building positive customer relationships.
- Excellent interpersonal
and communication skills.
- Experience of operating
within an outsourcing service provider (desirable).
- Eager to learn and
develop.
- Great coaching and
mentoring skills.
- Highly organised and
methodical in your approach.
