Job Detail

• Demonstrates good knowledge and experience on HR and Payroll systems and has a deeper understanding on the HR and Payroll lifecycle

• Have experience managing third party provider relationships in respect of quality and compliance activities and audits

• Demonstrates knowledge and experience in facilitating quality and compliance audits

• Excellent communication skills, particularly written and verbal in English

• Good organisational skills for supporting quality and compliance activities across a large and evolving organisation

In this role your key responsibilities will be:

•Ensure a robust and effective quality and compliance framework and process is in place, and to optimise and improve wherever appropriate

•Ensure a clear understanding of quality standards is embedded across day-to-day operational teams, and appropriate measurement and tracking is in place to assure this

•Be responsible for minimising risk of quality issues impacting service performance

•Effectively collaborate with UK stakeholders in the Services team to ensure a single view of quality and compliance good practice is shared, and rolled out across operational teams

•Effectively collaborate with Operations team in Kochi to keep real time insights on service failures, ensuring timely reporting to wider Continuous Improvement forums, and ensure actions plans are in place to eliminate future recurrence

•Work closely with Group Risk & Compliance to lead the internal audit schedule, including ensuring correct corrective action plans are in place and complete

•Support with coordination of audits and assessments from both customers and central group team

•Ensure all collateral is in place as needed within the team to support Quality, Risk and Compliance objectives for the Services team

•Manage and lead the company ISO9001 and 27,0001 accreditations across the business working with key stakeholders across the team as required

Essential Skills:

•Demonstrates good knowledge and experience on HR and Payroll systems and has a deeper understanding on the HR and Payroll lifecycle

•Have experience managing third party provider relationships in respect of quality and compliance activities and audits

•Demonstrates knowledge and experience in facilitating quality and compliance audits

•Excellent communication skills, particularly written and verbal in English

•Good organisational skills for supporting quality and compliance activities across a large and evolving organisation

•Be competent in proactively supporting and progressing issues raised in a timely manner

•Ability to work efficiently and effectively with both customers and central group team

•Excellent teamwork skills

o Highly collaborative and yet self-sufficient.

o Self-motivated, proactive, accountable with continuous learning approach; willing to learn and understand evolving risk and compliance requirements.

o Ability to multitask in an ambiguous environment.

o A high level of attention to detail

o The ability to work well with others

o Action oriented and collaborative team player

•Have a reputation for accuracy that reinforces the sense of urgency that must be conveyed.