Head of Operations for BPO at Cochin

Open BPO Full-Time

Description

One of the best HR, accounting & marketing outsourcing company that takes up outsourcing processes in various SME segments across UAE & middle east is looking for:

 

Job Title: Head of Operations

 

Location – Infopark, Kochi

*Should be able to relocate*  

 

Education: Graduation in any stream with minimum 50%

 

Experience: 8-10 years - Head of Operations will be taking care of Insurance, Aviation, Insurance Process

 

Skills: Excellent communication skills

 

Characteristics: Go getter and leadership abilities

 

Salary: 12lpa - 15lpa

 

Food and Accommodation: No

 

Job purpose

 

The primary function of the role is to design process, overseeing customer service and implementing solutions. You would be a responsible for ensuring that processes within the organization run efficiently. You will be tasked with developing new ways of working, implement improvements, and ensure that process meets customer expectation with in the specified cost and timelines.

 

Duties and responsibilities

 

Responsibility:

 

·       Implementation of SOPs, SLAs and other required working standards to meet customer expectation

 

·       Head of Operations will be taking care of Insurance, Aviation, Insurance Process

 

 

Duties:

 

·       Developing policies that will correlate with strategies.

·       Working with management to determine strategy for new initiatives or projects

·       Conduct process audits and analysis to identify inefficiencies and recommending changes based on industry best practices

·       Develop and implement process improvement plans, including process mapping, process redesign, and process optimization

·       Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures

·       Train and coach team members on process improvement tools and techniques

·       Managing customer service and ensuring customer retention through process improvement.

·       Reviewing employee performance to ensure that they are adhering to new processes

·       Collaborate with other departments to ensure cross-functional alignment

·       Creating reports detailing the results of process improvement initiatives

 

Skills:

 

·       Leadership: You will be responsible for leading a team of several other managers who oversee their own teams. Leadership skills can help you to motivate and guide your team members to work together to improve processes and achieve organizational goals.

·       Communication: Communicate with team members, clients and other stakeholders to convey information about processes, explain changes and answer questions. Effective communication can help you build trust, encourage collaboration and improve productivity.

·       Problem-solving: you will responsible for identifying and solving issues that arise in your company’s processes. This can include identifying the root cause of a problem, finding a solution and evaluating the success of the solution.

·       Decision-making: you will be responsible for making decisions about which processes to change, how to change them and how to measure the success of those changes. You can use your decision-making skills to make informed choices that help your company grow.

 

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18 Steps Consultants do not demand or accept money from Job Applicant(s).