Analyst_ Credit Control/Bill to collect for Cochin location

Open IT Full-Time

Description

An MNC, one of the leading providers of payroll and HR solutions is requires:

Title: Analyst_ Credit Control/Bill to collect

Location: Kochi, Kerala State

No. of openings: 1

Salary: 5.5lpa to 6.5lpa

Skills and Experience

·       Masters/Bachelor’s degree in Finance, Accounts field (B. Com/M.com/MBA)

·       Minimum 5 years’ experience in Finance & Accounting in BPO/Shared Services

·       Relevant experience in an onshore-offshore environment and ability to embrace challenges

·       Strong communication skills and capable of managing expectations of the role

·       Comfortable working with targets

·       Good working knowledge of Microsoft Excel and MS office tools

·       Knowledge of ERPs and Financial systems (like SAP, Oracle Cloud, NetSuite)

·       Ability to work in a fast paced continuously evolving environment with focus on achievement

·       Basic knowledge about dispute administration & Billing process

Role Accountabilities and Responsibilities

·        Follow-up with designated set of customers primarily through calls and e-mails (if not reachable) for the due/overdue invoices and to remind them about Invoices that would be due in near Future.

·        Good customer management & communication skills to reach right point of contact at the first instance and understand customer’s invoicing/payment process cycle. Always keeps communication channels open with the customers to achieve a WIN-WIN situation at both ends.

·        Build and maintain strong working relationship with customers and always enforce the agreed contractual payment terms.

·        Using various skip tracing methods to locate clients and resolve their queries.

·        Perform and take lead in all administrative related duties, to ensure process efficiency.

·        Identify payment barriers at early stages and take proactive steps to prevent issues by working with the On-shore team & other stakeholders to resolve customer queries & escalating at right time. 

·        Responds to all queries both from Internal & external customers in timely manner, as per the agreed SLA 

·        Creates and maintain centralized records of all collection activities and serves as a conduit for information between Accounts Receivable, Business Finance, and the operational teams and prepare the essential reports.

·        Escalates and controls overdue account balances as per corporate collection policy by engaging other parties, including legal as and when required.

·        Supports or leading the team in Audit activities.

·        Works closely with the supervisor to carry out ad-hoc projects and support the Treasury team on cash forecasting.

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